Automate Customer Service

Problem

Manual client servicing is costly and hard to scale quickly.
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Investment chatbot that automate as much as possible client service but offer a human touch option

Implication

Unaddressed FAQs or complex client issues is bad customer experience.

Our Solution

Automate as much as possible client service but offer a human touch option. Responses and tone of bot are customisable so clients can recognise your brand.

How Our Superior Approach Helps You

01.

Most FAQs can be easily handled by a chatbot. Our bot is also trained with investment specific domain knowledge and leverages on the global broker's taxonomy for more detailed coverage.

02.

For out-of-scope FAQs, the bot learns through semi-supervised machine learning techniques to optimise its judgments and accuracy.

03.

Human client servicing can be selective and targeted, thus saving costs.

← Multi-currency & Lingual