Automate Dissemination of Insights and Client Service with Transfer to Human Option
Manual client servicing is costly and hard to scale quickly
Uneven level of attention given to each client
Automate as much as possible client service but offer a human touch option
Why Is Our Approach Better?
Most FAQs can be easily handled by a chatbot
For out-of-scope FAQs, the learns through semi-supervised machine learning techniques to optimise the judgments and accuracy.
Human attention can be selective and targeted, thus saving costs.